DWNDCLOTHING.COM Terms of Use 

DWNDCLOTHING.COM provides our services to you subject to the following terms and conditions. If you access and use DWNDCLOTHING.COM you accept and agree to be bound by and comply with these terms, please read them carefully. If you do not accept the Terms, do not use the Site. 

All products and services of DWNDCLOTHING.COM and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use. The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.

The information, material and content provided in the pages of DWNDCLOTHING.com may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

Privacy

Please review our Privacy Policy. This statement also governs your visit to DWNDCLOTHING.COM and is intended to help you understand our practices.

 

Electronic Communications

Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information. 

 

Third Party Links

Links from or to web sites outside DWNDCLOTHING.COM are meant to increase the value of customer experience. DWNDCLOTHING.COM does not endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and DWNDCLOTHING will not be responsible or liable for any damages in connection with linking. 

 

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. In effect, you agree to accept responsibility for all activities that occur under your account or password.

 

Site Content

Information published on this web site is provided for the use of its visitors and you are advised that, although every care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. DWNDCLOTHING.COM does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. DWNDCLOTHING.COM excludes all liability for contamination or damage caused by any virus or electronic transmission.

 

 

Typographical Errors In the event that product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, DWNDCLOTHING.COM shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. DWNDCLOTHING.COM shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.

 

 

Order Cancellation

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. 

 

DWNDCLOTHING.COM Private Policy 

 

DWNDCLOTHING.COM respects your right to privacy. DWNDCLOTHING.COM collects only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. 

AT DWNDCLOTHING.COM sensitive information, such as credit card numbers and expiration dates, are protected using industry standard 128-bit SSL(SECURE SOCKETS LAYERS) encryption technology which provides a high level of protection when transmitting confidential data over the Internet. This means your information is safe at all times.

DWNDCLOTHING.COM will not rent or sell your name or personal information.

DWNDCLOTHING.COM reserves the right to update this privacy policy at anytime. 

 

If you have any questions or suggestions regarding our private policy, please contact us directly at:

 

DWNDCLOTHING.COM

431 QUEEN ST. WEST

TORONTO, CANADA

M5V2A5

(416) 593 8400 OR TOLL FREE AT

1 (877) 655 DWND

 

 

 

CUSTOMER SERVICE 

 

Shopping with DWNDCLOTHING.COM

 

Product Availability

The items available on DWNDCLOTHING.COM are subject to change.  DWNDCLOTHING has gone through extensive effort to integrate its stock in real-time with the web store.  Despite this effort, items that appear available on the web store might be out of stock.  If this occurs, DWNDCLOTHING will refund the complete amount and the customer will be notified immediately.

 

 

Order Cancellation

Customers may cancel or make changes to their order as long as the order has not been shipped from our warehouse.  To cancel, or make any changes, customers must contact us through our customer service telephone number or email address:

1 877 655 DWND

416 593 8400

customerservice@dwndclothing.com

 

Sales Tax

Orders shipped outside of Canada are not subject to any sales tax.

Orders shipped to Quebec are subject to 5% GST and 7.5% PST on the purchase amount.

Orders shipped to Ontario, Newfoundland and Labrador and New Brunswick, are subject to 13% HST. 

Orders shipped to British Columbia are subject to 12% HST.

Orders shipped to Nova Scotia are subject to 15% HST. 

Orders shipped to other Canadian Provinces or Territories are only subject to 5% GST.

 

Customs

For orders shipped outside Canada or the US, please consult the customs legislations of your country.  DWNDCLOTHING does not take responsibility for duty, brokerage fees and shipment delay due to customs, if any.

 

Shipping and Handling

All shipping by DWNDCLOTHING provides a tracking number and insurance.

Orders must be made before 1:00pm Eastern Time to qualify for shipment to leave our warehouse same day.

In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined and shipping fee’s will be adjusted, unless otherwise requested.

 

CANADA

Shipments within Canada will be shipped via Canada Post under the following service types:

Outside of Quebec and Ontario: Expedited (allow for 2-7 business days depending on postal code).

Within Quebec and Ontario: Expedited (allow for 1-3 business days).

**Special requests for next day delivery can be made via email or phone.  A different rate may apply.

 

USA

Shipments going to the United States will be shipped via UPS Standard under the following service types:

 

Domestic USA: UPS Standard (allow for 2-9 business days).

 

INTERNATIONAL

International Product Note: DWND cannot ship Canada Goose outside North America.

Shipments to International destinations will be shipped via Canada Post Xpresspost:

 

International Destinations: Xpresspost (allow for 6 – 12 business days).

DWNDCLOTHING holds the right to refuse shipping to any order.

 

DWNDCLOTHING.COM REFUND/RETURN POLICY 

Items that are on sale cannot be returned and are final sale.

DWNDCLOTHING allows 10 days for return of regular priced merchandise for a full refund starting from the day the merchandise was received by the customer.  Shipping fees are not refundable.

DWNDCLOTHING is not responsible for return shipping costs including any additional shipping fee’s such as duties, brokerage).

Items being returned must not be worn, altered, damaged or washed.  Items must have their original tags.  We do not accept returns of swimwear and underwear.  Footwear must be returned in its original box.  Upon receipt of returned merchandise, DWNDCLOTHING has the right to deny refunds if the goods do not meet the return policy requirements.  

Unfortunately, DWNDCLOTHING is unable to provide online exchanges.  If an exchange on an item is necessary for a different size, style or price, we recommend first sending the item back for a full refund (if return falls under the above requirements/timeframe), then purchase your desired item through the website as a separate transaction.

Returns must be authorized by DWNDCLOTHING in advance.  Customers must contact us prior to proceeding with return by emailing CUSTOMERSERVICE@DWNDCLOTHING.COM and you will be provided with a return authorization number as well as return shipping instructions.  The return authorization number must be clearly written on the outside of the package being returned.  DWNDCLOTHING is not responsible for the loss or delay of packages being returned and suggests using a courier service that provides a tracking number.

 

United States:

Returns from the United States must be shipped via the UNITED STATES POSTAL SERVICE.   

All returned items should be declared as a ‘RETURN OF CANADIAN MERCHANDISE’ on the customs declaration. RETURNED ITEMS THAT DON'T HAVE THIS MENTION ON THEIR CUSTOM DECLARATION WILL BE REFUSED AND RETURNED TO THE SENDER. 

 

International:

We currently do not accept returns outside Canada and the U.S.